Last Thursday I received 2 cold telephone calls in a row from so called telephone sales people trying to introduce their products and hopefully sell.. However I was so surprised by their actions that I thought Id write a blog on what not to do when telemarketing…
Let me give you some examples
1/ Eat / drink mid conversation – Yes people can hear you gulp / slurp
2/ Read from a script like a robot – it can sound very stale and repetitive
3/ Put the phone down when asked a question – it’s a sign they are interested
4/ Make false promises or worse lie – you will get caught out
5/ Act cocky thinking you know what is best – this behaviour does nothing to build rapport
6/ Insult the prospect – No matter how silly you think their comments are
7/ Interrupt or talk over the prospect – Always listen to what they have to say
8/ Whisper or shout at the prospect – make sure you can be heard but do not shout
9/ Talk and talk and talk yourself out of a sale – ask for the sale and then be quiet
10/ Fool around or talk with your work colleagues while making calls – listen and concentrate on the prospect
Be curious and have the decency to respect your prospect – you never know it may be that one call that makes your bonus….
These haven’t really happened to you I here you say … Yes and I can even name and shame the companies involved as I keep a record of all calls … so next time you call me … just be careful you may end up on a blog…
Happy Telemarketing